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associates deserve job
satisfaction. Our company Values
provide the framework for an exceptional career experience.
We believe that all associates deserve a sense of fulfillment in the work place and should be treated with
dignity and respect at all times. Our commitment to our associate's satisfaction and work environment is matched
only by our pledge to each other to follow the principles, goals and standards to fulfill our mission of being a
place where our guests most want to stay and where associates most want to work.
BMC provides that every associate, regardless of position, be treated with respect and
in a fair and just manner at all times and no member of management is too busy to hear problems or concerns
of any associate. Our company's commitment to solving problems and concerns, are demonstrated by such programs
as our Speak-Out and BMC ProblemSolver which allows us to work to solve our problems together.
As BMC continues to grow and look to future expansion, the company will always look to
its continued success through its most important resource - people. Through selective recruitment, training
and help in personal development, the company is committed to ensuring each employee a positive career
experience in a safe, healthy work environment.
The commitment of BMC to people-oriented programs has paid off with thousands of outstanding
associates who provide friendly, courteous and professional service to hotel guests and to the company's associates.
BMC's basic training philosophy states that managers are responsible for their own development.
In line with that, our Manager Orientation Program places primary responsibility for your training on you, the
learner, instead of a "trainer" or another manager. Many other people can and will assist you, but in the final
analysis, you are accountable for your own development. This accountability will continue throughout your career
with BMC.
Unparalleled growth requires BMC to plan ahead for years to come in the development of its
associates to meet the challenge of the future. It is to that end that our greatest opportunity is to develop our
managers so that they are ready to grow along with the company. BMC provides opportunities
for advancement for current associates that possess the minimum qualifications for positions applied for subject to
satisfaction of length of service requirements, academic requirements and a willingness to relocate anywhere
BMC has a property.
Our company is unique. It is unique because of our history, our values, our commitment to each other and to our customers.
We define that difference through our "Noticeable Difference" Service Standards, which serve as guiding
principles for our vision of guest and associate satisfaction and our values that define who we are.
Each of us is responsible to understand and perform our jobs consistent with the "Noticeable Difference"
Service Standards.
Continuous Improvement: In all that we do, we should always be looking for ways to make it better.
We should always ask ourselves "Is this the best way?" and share ideas with our departmental leaders.
Associate Involvement: A company is only as good as its associates and their level of involvement.
Being involved is the best way for us to realize satisfaction from our contributions.
Manage by Facts: We can only make the "Noticeable Difference" when we know of and
respond to the facts. Generalities do not target an issue. Gathering and managing by facts is a first step toward progress.
Customer Focus How does everything we do impact our internal and external customers? We should always
measure our individual level of service by our reaction if we were to receive the same service. Everything we do
should have our customers in mind.
BMC has long been an equal employment opportunity employer. Company decisions regarding employment
are designed to impose only valid job requirements to ensure equal employment opportunity in all aspects of employment.
We act based upon job-related factors and qualifications, and without regard to race, color, religion, sex, national
origin, age, qualified disability, veteran status or other protected group status as determined under local, state or
federal law in connection with, but not limited to, employment, placement, upgrading, transfer or demotion, recruiting,
advertising, solicitation, compensation training, lay-off or termination, participation in social or recreational
functions and use of company facilities.
Our objective is to continue steady and stable growth built upon a one-word foundation - HOSPITALITY.
Boykin Management Company is proud to be an EQUAL OPPORTUNITY EMPLOYER and is committed to a diverse workforce. Boykin and its divisions do not discriminate in hiring or employment on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual preference or any other protected status as determined by local, state, or federal law. Boykin also prohibits harassment of applicants or employees based on any of these protected categories. No question on an application is intended to be used by such discrimination or harassment.
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